This Privacy Policy describes the information collected by Magic Mitten (“we,” “us” or “our”) through our mobile applications (“Apps”) and website and how we use that information.


The Controller of your personal data according to the General Data Protection Regulation (“GDPR”) regarding our website and Apps is:

Solfrid Raknes

Cort Piils smauet 8

5005 Bergen, Norway

Information we collect

Our Apps and website do not collect any personal information about you.

When you download and use our mobile Apps, we collect non-personal information about the duration the App is used and how the App is used, such as the screens viewed and actions taken within our mobile applications.

Your Choices About Your Information 

You can correct, update, or delete inaccuracies in the information about you by contacting us directly at info@magicmitten.org. We will handle your request promptly. If your personal data is protected under EU laws, GDPR gives you various rights in connection with our use of your personal data. You have the right to request access to the information we have on you. You can do this by contacting us at info@magicmitten.org. You have the right to request that we rectify or delete the personal data or restrict the processing of your personal data if you think they are inaccurate. Furthermore, you have the right to object against the processing. We are required to assess and act on your request. Additionally, you also have the right to data portability and erasure.

Our Retention of Your Information

We allow users to contact us if they have support questions about the use of our Apps. If you submit a support request, we may receive your email address and other information you provide related to your support request (“Support Information”).

Information Sharing and Disclosure

We don’t rent, sell, or share your email address unless we have your expressed consent and in the following circumstances:

(i) We may share your Support Information with our support providers, but only for the purpose of providing support to you.

(ii) We may share your email address and/or Support Information: (a) to protect the security or integrity of our website and Apps, (b) to take precautions against liability; (c) to respond to judicial process, or (d) to the extent permitted under other provisions of law, to provide information to law enforcement agencies or for an investigation on a matter related to public safety; and where such information is not used for any other purpose, all in compliance with Section 312.5(c)(6) of the COPPA rules effective July 1, 2013.

When your personal data is shared with third parties outside the European Union or the European Economic Area, we guarantee an adequate level of personal data protection, including but not limited to by entering into contractual clauses between controller and processor.


When you visit our website, we may send cookies to your computer that uniquely identify your browser. We use cookies to improve the quality of our service by storing user preferences and tracking usage information. Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer.

Links to Third-Party Sites

We may provide links and/or connections to third-party websites or services from our website (we don’t allow links within our Apps). We are not responsible for the privacy practices or content of these third-party sites.

Children’s Privacy

Our website and Apps comply with the COPPA. We don’t knowingly collect personal information from children under the age of 13, and if in the event that a user identifies himself or herself as a child under the age of 13 through a support request or through any feedback, we will not collect, store or use, and will delete in a secure manner, any personal information of such user.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please send us an email at info@magicmitten.org.